Have questions about being an IfOnly Marketplace luminary? Click here to find your answer.
Building Listings on IfOnly
- What are the requirements for uploading videos to listings?
- What makes an experience unique?
- Can I edit my listing once it launches?
- I don't have any good photos. What should I do?
- I'm not a good writer. Can IfOnly write my listing for me?
- What are some tips for writing a good title, hook, description, and details section?
Managing Your IfOnly Shop
- Why can't I edit my listing once it sells?
- Tips on How to Manage Your Shop
- How can I market myself successfully?
- Do I have to stay on the site for a certain amount of time?
- I signed up using a specific category, but I would like to sell a listing in another category, how do I do that?
- How can I keep track of my orders? Can I export orders to my Calendar (Google/Outlook/iCal)?
Communicating with Guests
Confirming Orders and Scheduling an Experience
- Complete Guide to IfOnly Fulfillment
- How will I know if I got a sale?
- What should I do after I sell an experience?
- What's next after I confirm the date and time of an experience that a customer has purchased?
- What is my To-Do List? How does it work?
- My customer wants to add another guest to their order. How do I do that?
Creating an Itinerary
- What is an itinerary? How do I make one?
- How do I create a good itinerary? What should I include?
- Why do I need to create an itinerary?
- Do I have to create a new itinerary for every experience?
- Are any sections of the itinerary optional?
- How can I see what the itinerary I’ve created will look like?
Rescheduling Orders with Guests
Canceling Orders and No Shows
Account and Billing
- When do I get paid?
- How do I deactivate my listings?
- How do I deactivate my account?
- I can't access my account. How do I change the login email?
- VIDEO: I can't login. How do I reset my password?
- Why does IfOnly need my Bank Account Info? Why does IfOnly need my SSN or Tax ID?
Physical Product Listings and Shipping
- How do I reprint a shipping label or a packing list?
- How does shipping work for marketplace luminaries? Do I have to pay for shipping?
- Do I have to use FedEx? How do I change the method/speed of shipping?
- I had to separate an order into two shipments, can I print another shipping label?
- What if I was unable to ship a package on time?