Customers

Contact Us

• What is IfOnly's phone number?

Participating in an Auction

• How do blind auctions work?
• How do open auctions work?

Charities/Non-for-Profit Partnerships

• What portion of proceeds goes to charity for each order?
• Who is the GoodCoin Foundation (GCF)?
• Is my purchase tax deductible?
• Is IfOnly a 501(c)3 organization/non-profit?
• How are charities chosen? Can I choose which charity to support?

Gifting

• Can my item be gift wrapped?
• Will I have to sign for my delivery?
• May I write a gift message?

Goods

• Does my signed item come with a certificate of authenticity?

Personalization + Signed Goods

• I want to personalize a particular product; can you do it for me?
• Can a luminary personalize my signed item?
• Can I change my requested personalization after I submitted it?

Buying an Experience

• Can I design/change/suggest the menu or ingredient?
• What if I have specific dietary restriction or allergy?
• Is gratuity included?

Buy with Friends

• What happens if I do not get enough attendees?
• How does Buy with Friends work?
• What is Buy with Friends?

Scheduling Your Experience

• How far out do I need to schedule my experience?
• Is my experience available to schedule any day?
• I received this experience as a gift, how do I schedule it?
• Can kids (or adults) participate?
• Do I need to have a certain level of expertise to participate in an experience?
• The number of attendees in my group has changed, does this change the price?

See all 8 articles

Checking Availability

• What dates are available?

Meet and Greet

• What can I expect from my Meet & Greet?
• Can I get something signed by the luminary?
• Can I get a photo with the luminary?
• Is this before or after the show? Who else is going to be there? Do I have to wait in line?
• I already have tickets, can I just get the meet and greet?

Shipping

• How will I know my item has shipped?
• Will my items ship together?
• How is shipping cost calculated?
• What shipping carrier does IfOnly use?
• I have a question about my wine shipment, who should I contact?
• Why is shipping so much for my item?

See all 7 articles

Shipping Returns, Order Issues

• If the experience I purchased is for 2 guests and I am attending alone, can I get a refund for 50%?
• I don’t like my item, can I return it?

Event Logistics

• Where do I pick up my tickets? Are tickets being sent to me?
• My experience is in 3 days and I don’t have the details yet, when will I receive them?

Digital Products

• When will my digital product be delivered?
• What format will my digital product arrive in?

Pricing

• What currency does IfOnly use?

Payment/Credit Card Issues

• What types of payment does IfOnly accept?

Accounts

• How do I change my password?