Can I have the customer’s phone or email?

IfOnly does not provide Luminaries with a guest's personal contact info for privacy reasons, but you can always contact your guest via the Conversation Tool in your account dashboard.

It's in your best interest to communicate with guests via the conversation tool as it ensures you have any communication in writing and allows IfOnly to track order progress and step in to offer you or the guest support if needed (see How do I communicate with my guests?).