My customer wants to add another guest to their order. How do I do that?

If your experience is set up to allow for more guests, it’s easy to update the order. To add a guest to the order:

1. Click on the order in your To Do List.
2. Click on Step 1: Details to expand that section.
3. Click Request a Change on the right-hand side.
4. Click on the # of people drop down and change the number to the new total of # guests they would like to bring.
5. Click Submit.
6. The guest will then need to confirm this change on their end. Once they do so, you can create and send the itinerary to the guest.

If your experience is not setup to allow for more guests (i.e. your experience only allows for a max of 4 people and the guest wants 5 total), you can charge the guest an add-on cost for the additional guest. To do so:

1.     Click on the order in your To Do List.
2.     Click on Step 1: Details to expand that section.
3.     Click Request a Change on the right-hand side.
4.     Click Submit a Custom Request.
5.     Fill in the Add-on Name, Add-on Total Price for the Additional Guest(s), and Add-on Type.     
6.     Click Submit.
7.     The add-on request will be sent to the guest and they will be prompted to provide payment.

IfOnly Tip: If you’re always able to accommodate larger groups, we’d highly recommend updating your listing to allow for a larger maximum # of guests. This will make the process go more smoothly for future orders for both you and the guest!