Please reach out to him/her via Communications or phone to check if they are lost. After 15 minutes, call the IfOnly Guest Experiences team at 415-930-4334 to report the incident. You are required to wait 30 minutes and speak to a member of the IfOnly team before you determine that your customer is a “no show.”
If the guest does not show up for your scheduled experience and is not reachable at the time, they will not be able to reschedule their experience. You will be paid in full for the experience. That said, we do want to offer each guest the benefit of the doubt and expect that you will use every method available to make this experience happen.