What if I need to cancel last minute or due to an emergency?

If you need to cancel your experience due to an emergency, please let both the customer and the IfOnly team know as soon as possible. For all day-of issues, the IfOnly team can be reached directly via phone at (415) 930-4334.

If you haven’t spoken directly with either party or haven’t received a reply from your customer, please do not assume your communications have been received.  We expect you to do everything in your power to ensure that the customer is minimally impacted/inconvenienced by the cancellation. We also expect that once your emergency is resolved, you will work with us to reschedule the experience, if the customer so desires.