What if I can't confirm a requested date for a customer?

If you cannot confirm the suggested date, you will be prompted to update your availability calendar to reflect your accurate availability. This will trigger an email to the guest asking them to choose a new date from your updated calendar. The guest will either select an alternative date or they may choose to cancel the experience altogether.

If the customer chooses to move forward with scheduling, you will continue to communicate in this module until a mutually agreeable date is reached.

Should you and your customer fail to schedule a date and time after three rounds of negotiation, IfOnly may step in to help facilitate this critical part of the sale. **Because of how this tool works, it’s very important that you keep your availability calendar up to date.