IfOnly will intervene if you haven't taken action on an order or conversation from a guest within 72 hours to ensure that you understand the booking process and that the customer is taken care of. We ask that all luminaries respond to guests no later than 72 hours, though the sooner the better to provide guests the best service. IfOnly will also reach out to you in the case of too many negotiation cycles to explain how to better set up your listings and availability to provide a smooth booking experience.
It's important that guests receive prompt replies for their experiences as it relates to confirming the date/time, sending an itinerary, and replying to their questions via the conversation tool in your dashboard. Doing so confirms for the guest that they are all set for their amazing experience, especially as some travel out of town and this allows them to plan their travel!
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