What if my customer cancels their experience or needs to reschedule after we confirm a date/time or location?

Once you and a customer have confirmed the date, time, and location of an experience on the order, the experience is nonrefundable to the customer after that point. If the customer needs to cancel after confirmation, you will receive full payment for the experience. We do ask, of course, that if your customer has an emergency or requests a reasonable change to their order that you do your best to accommodate their changes if at all possible.