What if my customer cancels their experience or needs to reschedule after we confirm a date and/or location?

Once you and a customer have confirmed the date, time and location of an experience by scheduling in the vendor portal, the experience is nonrefundable to the customer after that point. If the customer needs to cancel after confirmation, you will receive full remaining payment for the experience. We do ask, of course, that if your customer has an emergency or requests a reasonable change to their order that you do your best to accommodate their changes if at all possible.