Can my customer reschedule?

Your customer may request to change the date of a scheduled experience. You will be notified via email and in your account that they have made this request, and you can either decline or accept this change. Your listing setup page also allows you to indicate how many days before the experience that you're willing to accept change requests from guests.

Though you are not obligated to accept reschedule requests, we do ask that you make accommodations for reasonable requests. If you do not accept or decline the request within 48 hours, the request will be auto-declined.