Are there cases when it would be better for IfOnly to answer my customer’s questions?

IfOnly is here to offer you support, answer any questions about IfOnly policies, and step in to facilitate communication with the guest if needed, but experiences should be coordinated between a luminary and guest without IfOnly Intervention.

If you haven't heard back from a guest within 3 days of sending a conversation or a new date/time, let us know and our Fulfillment Team will ping the guest to respond to you. If you have any questions about IfOnly’s luminary policies, please contact marketplace@ifonly.com.