What if I need to cancel or reschedule?

For Customer Chooses Date listings, you have the ability to confirm or decline the customer’s suggested date once you get an order. If you decline the suggested date, you will be prompted to provide a new date. If you cannot meet the requested date, we highly recommend declining the date and communicating with the guest in the Conversation Tool. The best way is to provide several dates/times you are available in the convo, confirming a new date/time with the guest, and sending it to them in your To Do List for the guest to approve. This prevents a lot of back and forth and facilitates faster transactions for both you and the guest!

Don't forget to keep your calendar up to date so your customers can easily select a new date and time. Once a new date is agreed upon between yourself and the customer, the experience is booked.

For experiences On a Specific Date or A Series of Dates, you are committed to the dates you provide on the listing prior to sale. If a guest purchases your experience, you should fulfill the experience on the guest's date and time. If there is an emergency or extenuating circumstances where you can no longer fulfill the experience, please contact the guest as soon as possible and email marketplace@ifonly.com.