What if I'm no longer available for the date or time a guest requested? Can I negotiate the date or time of an experience with a customer?

Yes, you can! But only if your experience is set up as Customer Chooses Date (listings occurring on a specific date or series of dates are automatically confirmed when the guest purchases). IfOnly assumes that you will accept dates and times requested by your guest since they are able to purchase an experience based on your availability calendar. Be sure to keep this up to date for a smooth transaction!

In the case that you need to decline the date and time, you should always facilitate negotiation for a new one. To begin the negotiation process for a new date and time:

1. Click the experience that needs to be rescheduled in your To-Do List.

2. In Step 1, click DECLINE and suggest a new date/time OR check the box that says "Decline Proposed Date and Let Customer Decide" to allow the customer to request another date based on your availability calendar.

3. Click SUBMIT at the bottom to send it to the guest.

IfOnly Tip: It can be helpful to reach out to the guest via the Conversation Tool and ask when they are free and provide them a list of several dates and times you are available - this can make the booking process go faster. If you and the guest agree on the date/time in conversations, you'll still need to confirm this in the To Do list. Once you do so, you'll be able to create and send the itinerary to the guest.