Congratulations, you’ve made a sale on IfOnly! There are a few action steps you need to take after a sale in order to ensure a smooth and pleasant experience for both yourself and your guest. Completing these steps also ensures you get paid on time (see When do I get paid?).
Making a Sale
After you make a sale you will get an email from IfOnly letting you know. When you log in, anything outstanding for the order will appear on your To-Do List as a red circle under your “My Shop” icon. All of your next steps can be accessed from this tab.
Accepting the Sale
If your listing is set up for Customer Chooses Date, you will have to accept a date, time and location (if applicable) before a sale is confirmed. A guest is able to request a date/time based on your Availability Calendar when they purchase the experience, or at any other time after the sale has been made. In the To-Do list, you’ll see a list of all of your sales that require action items.
To accept the details of the order, click on any of your sales to see an expanded view of the request, including any variables such as number of people, location, duration, or a version that you may have set up in your listing.
If you’re happy with the details provided, press accept for the date, time, and location (if applicable) and the experience will be confirmed.
Note: If you decline a date/time or location of the experience, you will be able to suggest an alternate. The buyer will receive the change request and can accept or decline the change. Once the experience has been mutually accepted, the first 50% of your payment will be triggered.
Communicating with Your Guest
You can always communicate with the customer using IfOnly’s Conversations Tool, which acts like an instant messenger. Look for the speech bubble on any order in your sales tab or on the order in your To Do list, or message them by going to the Conversations section in your dashboard. Use this to coordinate a date, time, or location, discuss details of the experience, send the guest any relevant documents they may need to fill out before the experience, or get any required information such as dietary restrictions.
When you receive a message through conversations you will receive an email. Please make your best effort to reply within 24 hours, as waiting too long could result in losing the sale!
Fill out an Itinerary
After confirming the details of an experience, you will have to fill out an itinerary giving the guest an outline of what will happen the day of the experience and any relevant information they might need.
At the top of the itinerary section, you’ll see a repeat of the details that you agreed to when accepting the experience. If you’ve already made an itinerary for this experience in the past, you can reuse the template using the dropdown to save yourself time - but make sure that you check for any differences and update the itinerary accordingly.
Before the event is a space to give any information the guest might need to know, special instructions, or prepare before the event occurs. This is also a great place to tell guests what they need to bring with them, where to meet them, or things to be aware of.
The location section shows the guest the agreed upon location of the experience and includes a map of the location with public transit and parking displayed.
The timeline is where you go over what actually happens during the experience. Add steps to give a complete timeline of what happens at each point of the experience, especially if your experience involves moving around between locations or multiple components. You will need to enter information into the title box for each time slot and, if desired, more information can be added in the comment box below it.
Please give provide your contact information for the day of the event, as it allows the guest to quickly get in touch with you should they have any issues.
Finally, at the bottom of the itinerary you’ll see the details from your listing and your Luminary biography. Once your itinerary is finished, press the green save button to see a preview of your completed itinerary. Then scroll to the bottom and press the green “Send Now” button to complete your itinerary and send it to your guest. Your itinerary will be sent immediately, and also sent automatically to your customer both 7 days prior to the event and again the day before the event as a reminder.
On the day of the experience, make sure you’re on time and ready for your guest when the experience starts. And of course, be sure to have fun! If you're not sure when to expect your payout, check out our When do I get paid? FAQ.