Customers
Contact Us
Charities/Non-for-Profit Partnerships
Gifting
Goods
Personalization + Signed Goods
Buying an Experience
Buy with Friends
Scheduling Your Experience
- How do I schedule my experience?
- How far out do I need to schedule my experience?
- Is my experience available to schedule any day?
- I received this experience as a gift, how do I schedule it?
- Can kids (or adults) participate?
- Do I need to have a certain level of expertise to participate in an experience?
Checking Availability
Meet and Greet
Shipping
- When will my item ship?
- How will I know my item has shipped?
- Will my items ship together?
- Are my items shipped with insurance?
- How is shipping cost calculated?
- What shipping carrier does IfOnly use?
Shipping Returns, Order Issues
Event Logistics
Participating in an Auction
Digital Products
Pricing
Payment/Credit Card Issues
Accounts
Marketplace Luminaries
Before signing up
- I signed up using a specific category, but I would like to sell a listing in another category, how do I do that?
- What is IfOnly?
- Is IfOnly a discount site?
- Who is IfOnly's audience?
- Do you need certain qualifications to become a Marketplace Vendor?
- What are/aren’t you looking for in a luminary? How will I know if I’m the right fit for marketplace?
Applying to the IfOnly Marketplace
- How do I create a good biography? Should I make it for myself or my business?
- How hard is it to set up?
- I’ve applied to become a luminary in the IfOnly Marketplace. How do I get to the next step?
- How soon will I hear back about the status of my luminary application?
- What is the process from the time I sign up to the time I launch?
- Can this be a collaboration? If 2 people want to work together as luminaries, how can that happen?
IfOnly Marketplace Commitment
Building Listings
- What are some tips for writing my copy?
- What makes a good photo?
- How many photos do I need?
- Do my photos need to be professionally taken?
- How can I improve my Listings?
- Do Listings launch automatically or is there a review?
Availability
Calendar Sync
Pricing
- Can I include a travel fee on top of the price of my experience?
- Can I change the pricing or make other edits once the post is published?
- What should I charge for my products?
- I also sell an experience elsewhere, do I have to undersell or keep the bottom line price consistent?
- Can I edit? Can I change my prices?
- Do I set the price or does IfOnly set the price (do I have control over the price)?
Exclusivity
Selling an experience
- How will I be notified of a sale?
- What is my To-Do List? How does it work?
- I’ve just sold an experience- how do I confirm my customer’s booking?
- What should I do after I sell an experience?
- What happens when I confirm the date and time of an experience that a customer has purchased?
- What happens after a sale is made?
Changes, Cancellations, and No-Shows
- What if I need to cancel?
- What if the guest doesn’t show up?
- What if I need to reschedule an experience purchased by a customer? In other words, can I negotiate the date or time of an experience with a customer?
- What if my customer cancels their experience or needs to reschedule after we confirm a date and/or location?
- What is an IfOnly intervention?
Productization
Series of Events
Scheduling an Experience
Creating an Itinerary
- How do I build an effective itinerary?
- What if I have to change something - date/time?
- Why should I create an itinerary for an experience?
- Can I save an itinerary I created as a template to reuse for future itineraries?
- Do I have to create a new itinerary for every experience?
- Are any of the sections in an itinerary optional?
Communicating with your customer
Marketing
Payout Information and Background Checks
Charity
Group Buy Events
Buy with Friends
Shipping
- How do I reprint a shipping label for the sales of physical items?
- How do I reprint a packing list?
- How does shipping work for IfOnly Marketplace luminaries?
- Do I have to pay for shipping?
- Do I have to use FedEx?
- How do I change the method/speed of shipping?